Who we are
This website (propackers.co.uk) is operated by Pro Packers UK, an e-commerce fulfilment and 3PL provider based in the United Kingdom. In this notice, “we”, “us” and “our” refer to Pro Packers UK. For any privacy question, contact us at support@propackers.co.uk or on +44 7377 283716.
What information we collect
When you fill in a form on this website (for example “Speak to an Expert” or “Request Pricing”), we collect the details you give us: your name, email address, phone number, company name, approximate monthly order volume and any message about your requirements. Our website software also records basic technical information such as your IP address and browser type to keep the site secure and to block spam.
How we use your information
We use your details to reply to your enquiry, prepare a quote, provide our services if you become a customer, and keep records of our business correspondence. We may occasionally send you helpful content or information about our services; you can ask us to stop at any time by emailing us or using the unsubscribe link in our emails.
Our lawful basis
Under UK data protection law (the UK GDPR and the Data Protection Act 2018), we process enquiry information because it is necessary to take steps at your request before entering into a contract, and for our legitimate interests in running and promoting our business. Where the law requires your consent, for example for certain marketing, we will ask for it.
Who we share it with
We do not sell your personal information. We share it only with service providers who help us run our business, such as our website host, email provider and IT providers, and with carriers or partners where needed to deliver a service you have asked for. Some of these providers may process data outside the UK; where they do, we rely on appropriate safeguards required by UK law.
How long we keep it
We keep enquiry information for as long as needed to deal with your enquiry and for a reasonable period afterwards in case you come back to us. Customer records are kept for as long as required for legal, tax and accounting purposes.
Cookies
This website uses cookies and similar technologies that are needed for it to work, to keep it secure and to run features such as forms and our website chat assistant. If we add analytics or advertising cookies, we will update this notice and ask for your consent where required.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict how we use it, and to withdraw consent at any time. To make a request, email support@propackers.co.uk. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this notice
We may update this notice from time to time. Last updated: October 2026.